Emergency Services
This service enables you to offer your users the ability to make 999/112 emergency calls from their VoIP devices.
It is ideal for internet telephony companies who are obliged to provide 999/112 access to their end users as part of their PATS requirements.
Why choose Magrathea for this service?
- We have a reliable service that is fully tested by the BT Emergency Handling Authority (EHA)
- We handle both 999 calls themselves as well as the submission of the location information
- Our knowledgeable support team
- Our tiered pricing structure allows you to pay for only the volume of service you use
How it works
999/112 calls are an essential service that telephone customers take for granted but are often not available for VoIP users.
To enable this service, all you have to do is submit your customer’s name and address details so that their normal location is available to the emergency services. This submission will be processed through extensions to the existing Magrathea NTSAPI service, which can be easily integrated into your existing systems with simple PHP scripts. After a short test period including data validation and support tests, your customers will be able to make calls to 999/112.
CASE STUDY
The Challenge
A client approached us because Ofcom regulations mean that PATS providers have to allow emergency service calls.
Our Approach
We offered them a fully tested and reliable 999/112 call completion service as well as a fully integrated system for submitting user location information.
The Result
We provided the client with extensive support while they rolled out their 999/112 service. Their customers now have absolute reliability when they make emergency calls and can be sure that each customer's normal address has already been submitted to the emergency services.
Sponsors of the Best Internet Telephony
award at the 2011 ISPA Awards.
Services
Managed National & International Voice Connectivity, Numbering, Number Hosting, Number Porting, Chargeable Number Translation, Emergency Services, Hosted Billing, Callback, Co-Location, Internatonal Toll-Free Numbers, Premium Rate Services, Ethernet